FAQs

Check out this guide recovery

Check out this guide Sending Bitcoin

Check out this guide Updating your KeepKey

Check out this guide Understanding the KeepKey PIN

Check out this guide How to wipe your KeepKey

No, KeepKey requires a USB connection to KeepKey Desktop and is only compatible with Windows/MacOS/Linux.

View our coin support page. Coin support

Unfortunately ShapeShift has removed support for these assets. You can however find our new stand alone applications for managing these assets. tutorial

Yes! KeepKey firmware has a deterministic build process. The community is able to audit every release we have made over the last 9 years. More information: Deterministic Build process

Simple! ShapeShift makes it simple buy/sell crypto and is integrated natively inside KeepKey Desktop! Read more about shapeshift here: shapeshift

YES! Simple! Our native Thorchain integration is a decentralized protocol that allows frictionless native swapping without using wrapped tokens on bridges. Read more here: thorchain

No, KeepKey is owned and operated by former employees of ShapeShift independently. KeepKey continues to fund the ShapeShift DAO. 10pct of all device sale revenue goes to the ShapeShift DAO treasury. KeepKey Workstream

ShapeShift is listed in our dapp store. How to open ShapeShift

Check out our troubleshooting guide Troubleshooting your KeepKey

You can use KKcli to update your firmware. Using KKcli to debug your KeepKey

Wipe your device and proceed with recovery

Purchase a new KeepKey and proceed with recovery

Purchase a new KeepKey. Initialize and set up the new device. Transfer your funds to the new device.

Read more about the industry and the reasons behind the prevalence of myths when it comes to hardware wallet security. 5 Myths about Hardware Wallets

Yes, check out this Electrum guide Electrum Multi-sig Guide

Protect your assets from physical attacks with a BIP39 Passphrase: Securing your KeepKey

Yes, you can use Uniswap and most web3 applications via wallet-connect. See our dApp guide: dApp guide

You can use the Snapshot dapp guide: vote-on-snapshot

KeepKey REST api is the primary interface for integrating KeepKey into your application: KeepKey REST api.

You can submit the dapp yourself! chart the dapp for others to follow. guide: Charting a DAPP on Pioneer platform.

If you are a Web3 project we recommend onboard.js and enabling wallet-connect: onboard.js developer documentation