Refund Policy

KeepKey Refund Policy Refunds are available only for devices that are still sealed in their original, unopened packaging and are returned within 10 days of your order date. Opened devices, and devices returned more than 10 days after the order, are not eligible for a refund. To complete your return, we require a receipt or proof of purchase. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a representative from KeepKey will contact you for your preferred method of payment. Late or Missing Refunds If you have not received a refund by this point, please contact us at support@keepkey.com. Bitcoin Payment Refunds Refunds for orders paid with BTC will be issued for the full USD value of the order and processed at the BTC exchange rate when the refund is completed. Exchanges We will only replace defective devices. If you need to exchange your KeepKey, please contact customer support. Shipping Please return your device to: Key Hodlers, LLC 1550 Larimer St. Suite 221 Denver, CO 80202 You will be responsible for paying for return shipping costs. The cost of shipping is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping times may vary. We highly recommend that you choose a shipping method with tracking information and proof of delivery.

Last updated: September 2026